Support

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Revision as of 17:40, 1 March 2012 by Hpcbuch (talk | contribs) (Support / Feedback)

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FAQ

We provide a FAQ section which will be extended continuously.

How can I get information of important things for cluster users?

  • Subscribe to the mailing list dgridsysnews. There will be send announcements of maintenance schedules, informations for new software versions etc. You may subscribe at a web page or write an email to dgridsysnews-request@listserv.uni-stuttgart.de with the subject subscribe.

Support / Feedback

Finally please feel free to contact us.

  • User administration, User support first aid: dgrid-support (a) dgrid.hlrs.de
  • System administration: dgrid-system (a) dgrid.hlrs.de

Please provide us some details about your jobs/job environment. You don't have to provide these data but often these are very useful hints to solve the problem or to avoid confusion:

  • frontend name where you submitted your job
  • account name
  • date/time when the error occured the first time if it worked before
  • changes made at this time
  • working directory/directories where you submitted your job
  • job script if it contains no secrets (due to unsecure mail transfer)
  • curious observations you made
  • used software
  • anything that might be of interest in your eyes.

Please report all problems to:

System Administrators:
    1. Thomas Beisel
    2. Bernd Krischok
    3. Martin Hecht
User Management
Grid Technology
Software Tools / Development / Parallelisation
    1. Rainer Keller
    2. Uwe Küster
    3. Alexander Schulz
    4. Shiqing Fan
Applications
    1. Martin Bernreuther
    2. Martin Winter